• Welcome to
    Health PAS-OnLine
    Medicaid is a State and Federally funded Program for eligible individuals and families
  • Welcome to
    Health PAS-OnLine
    Medicaid is a State and Federally funded Program for eligible individuals and families
  • Welcome to
    Health PAS-OnLine
    Medicaid is a State and Federally funded Program for eligible individuals and families
  • Welcome to
    Health PAS-OnLine
    Medicaid is a State and Federally funded Program for eligible individuals and families
5/10/2023 7:40 AM

Missing 835 Update

Gainwell is in the process of releasing all missing 835s HOWEVER please be advised there maybe a balancing issue within the 835 file. The balancing issue affects claims with primary COB information submitted at the header level resulting in the CAS*OA*23 and/or CAS*CO*45 segment(s) of the 835 to be missing or incorrect therefore the adjustment amounts do not balance. The claim billed amount and the claim paid amounts are correct. The team is working on a resolution however there is no ETA at this time. More information will be provided once the issue is resolved.

Please reach out to the EDI Helpdesk at edihelpdesk@gainwelltechnologies.com with any questions or concerns.  We apologize for the inconvenience.

4/5/2023 2:23 PM
2/23/2023 12:58 PM

The WVMMIS site upgrade is complete.  It may be necessary to clear your browsing history, cookies, and cache to resolve any slowness or formatting issues. You should also replace any saved links or shortcuts to our site. You can delete the current shortcut and then type in our address and resave it.

Contact the EDI Helpdesk at edihelpdesk@gainwelltechnologies.com for further assistance. 

2/15/2023 9:56 AM

The WVMMIS site will be unavailable for scheduled maintenance and upgrades during the weekend of 02/18/2023 where the portal will be unavailable from 02/18/2023 starting at 7:00 a.m. EST until Noon EST on Monday 02/20/2023. Thank you for cooperation and we apologize in advance for any inconvenience. 

10/31/2022 8:42 AM

Warn Edit for Home Health and Private Duty Nursing

Effective December 1, 2022, claims for Home Health and Private Duty Nursing services that require electronic visit verification (EVV) must include the enrolled rendering provider’s individual NPI# and must be submitted through the state's EVV vendor, HHAeXchange.
10/12/2022 1:14 PM

The 2022 Fall Provider Workshop presentations are now available on the web portal under Reference Material > Provider Workshops.  All vendor  presentations have been compressed into two pdf documents.

8/25/2022 2:19 PM

Expired Certification Pay Hold Change Notification

Attention Providers:  Providers may now be placed on pay-hold if the record contains an expired certification; please login to the portal to view and update credentials as needed.  

8/22/2022 1:04 PM

Ambulance billing for A0998 HF - Narcan administration, is carved out of the MCOs and should be billed directly to Gainwell regardless of members enrollment with an MCO.  Any claims that have been billed to the MCOs and denied should be rebilled to Gainwell for processing and payment.

8/19/2022 1:53 PM

Providers: Payment Error Rate Measurement (PERM) Review - Reminder to Submit Medical Records

The Centers for Medicare & Medicaid Services (CMS) Payment Error Rate Measurement (PERM) Program for Reporting Year (RY) 2023 is currently reviewing the West Virginia Medicaid and West Virginia Children's Health Insurance Program (WVCHIP) to measure improper payments in order to maintain the integrity of the Medicaid program. The Review Contractor, Empower AI, is authorized to collect information from providers and to review documentation to ascertain adherence to Medicaid regulations.

Empower AI may require additional documentation and/or clarification of medical records to complete the desk audit review. To facilitate this desk audit review, West Virginia Medicaid and WVCHIP appreciate your cooperation in providing the documentation within the allotted time to Empower AI. This documentation is necessary to verify compliance with Federal and State regulations. Due to the extent of the PERM review, West Virginia Medicaid and WVCHIP ask for timeliness of submissions to aid in expediting the PERM review process.

Failure to return documentation by the due date will result in West Virginia Medicaid or WVCHIP recovering the payments by either the provider refunding the amounts or recouping the amounts from future payments.  A pay-hold will be placed on the provider until the amounts are recovered. If you are unable to provide the requested documentation, please respond to Empower AI in writing within the time allotted. Should you require additional information or have questions you may call CMS' Review Contractor's Customer Service Representatives at (800) 393-3068, for West Virginia Medicaid, your state PERM representative, Lisa Landers at Lisa.K.Landers@wv.gov or 304-558-1700 or for WVCHIP, you may contact Paula Atkinson at Paula.M.Atkinson@wv.gov or 304-414-5965.

7/12/2022 9:49 AM

​Receiver ID/Sender ID Changes

Effective July 8, 2022, Gainwell has updated the Receiver ID format for EDI inbound files and the Sender ID for EDI outbound files.  The Reciever ID/Sender ID has been updated to WV_MES_4_MMS_IG. Gainwell will continue to accept and process all EDI inbound files received with the old Receiver ID.  ALL OUTBOUND acknowledgement and response files will be transmitted with the new Sender ID.

The Companion Guides, located under Reference Material, have been updated with the new Sender ID and Receiver ID infomation.  For assistance concerning this change please contact the Gainwell EDI Helpdesk at 888-483-0793 or edihelpdesk@gainwelltechnologies.com.

7/1/2022 11:26 AM

Transactions Not Displaying Under File Exchange - Update

Gainwell Technologies is aware that electronic transactions uploaded between 06/25/2022 12:00 AM ET and 06/27/2022 4:22 PM ET did not display on the WVMMIS web portal under the File Exchange tabs.  Please be advised the transactions were received and valid claims did generate in the claims processing system.  Resubmitting these files will create duplicate claims.  UPDATE - The team has released the missing files and response files to the web portal however to complete this, without causing duplicate claims, the files were generated in the test environment therefore the ISA15 has the 'T' indicator, and the web portal displays them as a 'T' test file.  It may be necessary to download the response file and update the test indicator to a 'P' before running the file in your system.  Please contact the EDI Helpdesk with any questions or concerns.  We apologize for any inconvenience.

EDI Helpdesk: edihelpdesk@gainwelltechnologies.com

4/15/2022 5:26 PM

​The 2022 Spring Provider Workshop presentations are now available on the web portal under Reference Material > Provider Workshops. All vendor presentations have been compressed into two pdf documents.

2022 Spring AM Presentation.pdf

2022 Spring PM Presentation.pdf

4/8/2022 10:20 PM

WVMMIS updated part of its SSO domain on April 8, 2022 to: https://gw-prd-sso.slhcare.com/.  Depending on network securities, some company may need to whitelist the new domain address.

3/4/2022 9:36 AM

​The View Payment Detail tab is not functioning as expected by indicating "No Payments were found". To view payment details, click the Search hyperlink located on the right. Enter the search criteria such as Payment Number or Payment From Date and Payment To Date then click the SEARCH button below. The Payment Details information will display. 

11/12/2021 2:47 PM

The 2021 Fall Provider Workshop presentations are now available on the web portal under Reference Material > Provider Workshops.  All vendor  presentations have been compressed into two pdf documents.

​2021 Fall Workshop - AM Presentations

2021 Fall Workshop - PM Presentations

8/27/2021 12:11 PM
Because of the current shortage of brand Chantix, WV Medicaid is authorizing pharmacy coverage of generic Apo-Varenicline, with Prior Authorization (PA) required, from now through 09/30/2021. 
PLEASE NOTE: WV Medicaid will only pay for claims for Apo-Varenicline submitted for 90 days supplies.
Enrolled pharmacies may dispense Apo-Varenicline for prescriptions for WV Medicaid members if there is not enough product on hand to fill a brand Chantix prescription. However, per guidance from the WV Board of Pharmacy, prescriptions for Apo-Varenicline must be written specifically for either Apo-Varenicline or generic varenicline, if this is the product that is being dispensed.
6/1/2021 10:34 AM

Google Chrome and Microsoft EDGE web browser versions have been updated to Chrome: 91.04.4472.77 and EDGE: 91.0.864.37. These versions include updates that are not compatible with the Health PAS-OnLine web portal. Users are experiencing blanks screens or display error messages. It is recommended that users utilize Internet Explorer 11, Safari, Firefox, or another web browser until the Chrome/EDGE issue is resolved.  Below is a document with instructions on updating IE11 privacy settings to make IE11 compatible.  The following Chrome version: 90.0.4430.212 and EDGE version: 90.0.818.66 is still compatible by updating the samesite flags. Below is a document on how to update the flags. 

IE11 Compatibility.pdf

Update Samesite Flags for Chrome and EDGE.pdf

The team is working diligently to resolve these issues and expect an update very soon. If you have any questions concerning this information or these instructions please contact the EDI Helpdesk at 1-888-483-0793, option 6 after entering your NPI.

4/26/2021 1:26 PM

​2021 Spring Virtual Workshops Presentations

The 2021 Spring Virtual Workshops presentations are available below.  The AM session includes all vendors with their updates. The PM session focused on CSED and SUD programs and the enrollment of direct care workers.


2021 Spring AM Presentation.pdf

2021 Spring PM Presentation.pdf

3/11/2021 4:22 PM



The Centers for Medicare and Medicaid Services (CMS) has notified the State Medicaid

programs of a new requirement that medications used to treat MAT (Medication Assisted Therapy)

must be identified by diagnosis when submitted to the payer for reimbursement.


WV Medicaid is requesting that you begin including the member’s AUD (Alcohol Use Disorder)

and OUD (Opioid Use Disorder) diagnosis code(s) on prescriptions for Vivitrol and Naltrexone 50 mg. tablets as soon as possible.

The diagnosis code(s) must be for the indication(s) for which the drug is being used.

3/2/2021 6:04 PM

​In response to the ongoing COVID-19 emergency, WV Providers may submit a claim by paper, electronically and/or by directly keying the claim (DDE) on the web portal for the reimbursement for COVID-19 testing for Uninsured and Private Insured patients.  Additional information is available in the below document and in the updated Companion Guides.  Please contact a Gainwell Technologies customer service representative at (888) 483-0793 for assistance.

WV COVID-19 Uninsured and Priviate Insured Patient Billing Options.pdf

11/30/2020 4:20 PM

Waiver Agencies Healthcare Providers Enrollment​

West Virginia Medicaid has extended enrollment to healthcare providers who are now enrolling through Waiver Agencies.  A document explaining how agencies enter the data needed to enroll providers is available under Reference Material > Forms.  Please review the Waiver Agency Template User Manual and the Bulk Upload Template to assist with the bulk upload process.

11/16/2020 8:46 AM

​The Health PAS-OnLine web portal received security updates over the weekend. The security questions for new user activation, password reset from the login page and Step 3 of the Trading Partner registration process have been updated from freeform question and answer fields to a more secure predetermined question list with a freeform answer field. Review the attached document for more information.

New Health PAS-OnLine Security Updates.pdf

7/23/2020 2:20 PM

Customer Support Email Addresses Updated

The Customer Support email addresses for DXC Technology have been updated from @molinahealthcare.com to @dxc.com.  Emails sent to the @molinahealthcare.com addresses are currently still being accepted.  Reply emails will be received from the new email address ending in @dxc.com.  Please updated your contact list with the new email addresses list below:

Provider Services: wvmmis@dxc.com

Provider Enrollment: wvproviderenrollment@dxc.com

EDI Helpdesk: edihelpdesk@dxc.com

Field Representative: wvproviderfieldrepresentative@dxc.com

Member Services: memberservicesteam@dxc.com

Long Term Care: ltc_v@dxc.com

7/23/2020 10:46 AM

The Application for COVID-19 Testing Coverage permits applicants to verbally designate a provider as an authorized representative for purposes of signing and submitting the application. You may not act as an authorized representative unless affirmatively designated by the applicant/patient. Below is the consent form to complete and submit along with the COVID-19 Testing Coverage application.

Application for COVID-19 Testing Coverage.pdf

Appendix C - Consent Form.pdf

To verify the applicant's verbal consent to appoint you as an authorized representative:

1.     Ensure that an authorized representative form is filled out in its entirety,

2.     Review the entire document verbally while on the telephone with the patient,

3.     Write the patient's name on the signature line with a notation that consent was obtained via phone due to COVID-19 precautions,

4.     Document the time and date of the call on the form, and

5.      Provide the authorized representative consent form with the signed application.

6/30/2020 2:25 PM

​Reminder - Copay Waiver for Medical/Dental Services

Effective 03/19/2020, The West Virginia Medicaid Program will waive copays for all medical and dental services until further notice.  This waiver is related to West Virginia's declared State of Emergency due to the COVID-19 pandemic.

6/9/2020 8:28 AM

The West Virginia Medicaid program provides limited health care coverage for the testing and diagnosis of Coronavirus (COVID-19) to the uninsured.  This limited coverage may also include outpatient prescription drug treatment for uninsured patients who are experiencing symptoms associated with a possible COVID-19 infection.  For more information on how uninsured individuals may apply for coverage, please visit: https://dhhr.wv.gov/bms

4/22/2020 12:39 PM

The below link is a reference to the BMS updates and guidelines for COVID19.



4/2/2020 12:29 PM

Corona Virus Updates - Revised 03/31/2020


Attention WV Medicaid Pharmacy Providers,

In response to the COVID-19 novel coronavirus outbreak, until further notice WV Medicaid has changed the Pharmacy POS Max Script Days limitations policy to allow up to a ninety (90) day supply of Non-Controlled maintenance medications to be dispensed with each fill. 

This change does not apply to Non-Controlled NDC?s that currently have a specific Max Script Days limit in place (e.g. 14 days for many short-term oral antibiotics). Those specific Max Rx Days limits will remain in place. 
Additionally, this change does not apply to any Controlled Substance NDC's with a DEA Schedule of II, III, IV, or V.


In response to the ongoing COVID-19 emergency, WV Medicaid has been authorized to provide Pharmacy POS coverage of a limited number of medications to NON-INSURED patients who are experiencing symptoms associated with a possible COVID-19 infection. The following medications are available under this temporary emergency benefit: *Albuterol 90 mcg inhaler *Guaifenesin *Dextromethorphan *Guaifenesin-dextromethorphan *Acetaminophen

Prescriptions written for these medications may be covered for non-insured patients by using the Medicaid ID number 24000000099.

Prescribers please include on the prescription: "Dx: For symptoms related to a possible COVID-19 infection"

NOTE: In order to cover non-insured patients using the single ID number (24000000099), all automated drug utilization review (DUR) and clinical safety edits have been turned off in our system for any claims using that single ID number. All responsibility for the safety and clinical appropriateness of these medications lies with the prescriber and the filling pharmacist. E-prescribing functionality is still available; however, the patient history will not be accurate for the Medicaid ID listed above.


As of 03/27/2020, WV Medicaid has extended the Pharmacy POS coverage of Plaquenil (hydroxychloroquine) and chloroquine to allow for USE WITH A DOCUMENTED POSITIVE TEST RESULT FOR COVID-19, both for WV MEDICAID MEMBERS and NON-INSURED PATIENTS. (Use Medicaid ID number 24000000099 for non-insured patients. DUR and clinical safety edits are turned off for claims for using this single non-insured ID number).

WV Medicaid Members with established history of use of these drugs (60 days of therapy in the past 90 days) will not require Prior Authorization, but all other claims for them will require a review by the WV Medicaid Rational Drug Therapy Program (RDTP), phone number 1-800-847-3859. On-label use requires documentation of diagnosis. Off-label use for COVID-19 requires documentation of a positive test result.

Thank you for all that you are doing during this time. We will let you know of any other changes that may be needed for this situation.

3/15/2020 2:37 PM

Coronavirus - Healthcare Common Procedure Coding System (HCPCS) Update!  ?


Stay up to date about COVID-19 with West Virginia Department of Health & Human Resources:  https://dhhr.wv.gov/COVID-19/Pages/default.aspx

2/5/2020 1:02 PM

2020 Spring Provider Workshop  ?

Please join us at the 2020 Spring Provider Workshops so you and your staff will be aware of upcoming developments which may impact your practice/organization. The West Virginia Bureau for Medical Services (BMS), the West Virginia Children's Health Insurance Program (WVCHIP), and DXC Technology will be conducting eight workshops throughout the state from March 30 through April 9, 2020.  The agenda items will impact a wide variety of providers and topics.  Please take a moment to register for the workshop of your choice.   Please register using the link below or email one of our Provider Field Representatives at WVProviderFieldRepresentative@molinahealthcare.com

Registration Link:  https://www.surveymonkey.com/r/2020SpringProviderWorkshops

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Welcome to Health PAS-OnLine, West Virginia Medicaid and CHIP’s web portal for Members and Providers.

Home Doctor image

This website provides information to West Virginia Medicaid members, providers, trading partners and the public. Users may find helpful website links and documents within our public portal from the menu bar above. Providers and Members are encouraged to click on the appropriate tab above and log into our secure site for individual claims review, enrollment, reports and other helpful tools and information.
Claims Webinar for June 2023
5/31/2023 2:45 PM
Enrollment Webinar for June 2023
5/31/2023 1:53 PM
WVCHIP Benefit Transition Notice to Providers
5/25/2023 12:57 PM
Claims Webinar for May 2023
5/1/2023 2:07 PM
Enrollment Webinar for May 2023
5/1/2023 2:04 PM
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Login to the Member Secure Portal to view your
  • Medicaid claims and notifications
  • Medicaid programs and benefits
  • Directory of Providers

 Providers / Trading Partners

Login to the Provider Secure Portal to
  • View Medicaid eligibility and history
  • Submit claims
  • Submit referrals or authorization requests
  • Check document status
  • Resume Provider Enrollment Application
  • Check Provider Enrollment Application Status

 Drug Manufacturers

Login to the Drug Manufacturer Portal

Member Responsibilities

The responsibilities of Medicaid members include, but are not limited to, the following:

  • Notifying providers in a timely manner if unable to keep an appointment.
  • Notifying providers promptly of changes in Medicaid coverage.
  • Notifying providers of any changes in other insurance coverage, such as Medicare or private health insurance.
  • Presenting a valid Medicaid identification card at each visit.
  • Forwarding money or denials received from other insurance payers to their Medicaid providers.
  • Informing their local WV DHHR office of any changes in address, income, etc.
  • Paying providers required co-pays, if applicable.

Member Liability

A provider must accept Medicaid payment as payment in full for covered services. A claim is considered paid in full even when the actual Medicaid payment is zero dollars. Providers are prohibited from imposing any additional charges on the member above the Medicaid allowable reimbursement amount. This does not include Medicaid co-payments, if applicable.

Medicaid members must not be billed, or otherwise held responsible, for:
  • Payments denied for provider error. For example:
    • Claims filed more than one year after date of services
    • Wrongful billing or missing information
  • Billings denied because the provider did not:
    • Follow procedures
    • Obtain prior approval from Medicaid or the managed care provider, if applicable.
    • Notify the member before the service is provided that is not covered by Medicaid.
  • Charges remaining after payments by insurance or Medicaid are made.
  • Fees for missed appointments

Member Responsibilities for Certain Changes

Prior to services being rendered by a provider, the provider must inform or give notice to the member that the provider will not bill Medicaid for the services and the member will be responsible for the charges. Medicaid members, if given prior notice, may be billed for:

  • Services received after Medicaid benefits are exhausted
  • Services not medically necessary that the member elected to receive
  • Services not covered by Medicaid that the member elected to receive
  • Non-emergent services not prior-approved, if applicable
  • Convenience items not required for medical care
  • Services rendered when the member is not eligible
  • Services provided when the member refuses to use other available insurance. The exception to this is the non-methadone medication assisted treatment.

Medicaid Card Information

If you are also enrolled in Managed Care, you will receive a card from that plan, as well. 
  • Medicaid Member Card:  When you qualify as a Medicaid Member, you get a Medicaid card.
  • Only you can use your card.  It is against the law to let anyone else use it.
  • Important Information about your card.   Please be sure to keep it in a safe place so you will have it when you need it. If you lose your card, you may ask for another one by:
    • Calling your case worker at your local Department of Health and Human Resources (DHHR) office, or
    • Calling the DHHR Customer Service Center at 1-877-716-1212.

    If you, or someone in your household, have a medical appointment and you cannot find your Medical Card, you can get a Letter of Creditable Coverage. This letter is only good for the day it is printed. Go to www.wvmmis.com and click "Sign In" at the top of the page. Enter your username and password.  

    If you do not have internet access, your health care provider can confirm your Medicaid eligibility.

    If you have any questions, contact your case worker or the DHHR Customer Service Center at 1-877-716-1212.

You may apply for Medicaid benefits by:
  • Going to the Health Insurance Marketplace atwww.Healthcare.gov.
  • Contacting the Federal Marketplace call center at 1-800-318-2596.
  • Going online to https://wvpath.org/.
  • Visiting your county Department of Health and Human Resources office Monday through Friday 8:30 a.m. to 5:00 p.m., except on state holidays. For your convenience you may call for an appointment. A list of offices can be found at https://dhhr.wv.gov/bcf or you can call the DHHR Change Center at 1-877-716-1212.

Medicaid Member Handbook not created yet.

"Your Guide to Medicaid" and other information about your Medicaid benefits can be found in the Member section of the WV Bureau for Medical Services website at www.dhhr.wv.gov/bms.

5/17/2023 3:22 PM
WVCHIP Member Copayments Update
5/17/2023 3:21 PM
WVCHIP Benefit Member Notice

 Help Documents

​ Step-by-step guides are available under Reference Materials/User Guides for Trading Partner registration. Applies to new providers, billing providers, billing agents, and clearinghouses. Providers must register before or after enrollment approval; billing agents, after receiving an Enrollment Case Number from at least one associated billing provider; and clearinghouses, anytime.

Before beginning the enrollment or re-enrollment process, gather all information needed to complete an application.  A detailed description of how to complete each of the enrollment steps and a list of information to have on hand before starting the enrollment application is located in the Provider Enrollment User Guides.  Click the available  hyperlink 'Provider Enrollment User Guides' to access the appropriate guide for assistance submitting an enrollment application for review and approval to bill WV Medicaid.

To access a provider enrollment application, providers must be a registered trading partner on the Health PAS-OnLine web portal.  To register for an account click the available 'Register' hyperlink then select "Provider – Not Yet Enrolled" from the 'Register As' drop down.  Once the trading partner registration is complete, the Provider Enrollment Application (PEA) portal will be available under Account Maintenance: Provider Enrollment.  Full access to the Health PAS-OnLine web portal will be granted once the enrollment application is approved.  Additional information on completing the trading partner registration or completing the enrollment application is available in the user guides located under the Reference Material tab. 

If you have any questions, please contact the Provider Enrollment Unit at (888) 483-0793, option 3, Monday through Friday, between the hours of 7:00 am and 7:00 pm (EST). 

Billing instructions are available here.

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2/2/2022 1:39 PM
1/11/2022 8:46 AM
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