Molina is seeking provider feedback concerning the direct interactions you have had with our Provider Services Department Call Center. The purpose of this feedback is to gain valuable perspectives about how we are meeting our service level standards.
The survey should take less than 5 minutes to complete. We appreciate your willingness to participate and value your feedback. This information will help in Molina's continued effort to meet your expectations and improve our services.
To begin, please click the survey URL below:
See the Announcements page for all your WV Medicaid news.
WVCHIP will transition ALL medical and dental claims processing functions to Molina Medicaid Solutions in early 2016. Providers will be required to enroll with WVCHIP using the current Medicaid Provider Enrollment and Application processes. Providers are STRONGLY encouraged to begin the enrollment process as soon as possible by completing the survey at
https://www.surveymonkey.com/s/WVCHIPParticipationSurvey . Failure to enroll BY or BEFORE January 2016 may cause delay in payment or disruption of services for WVCHIP members. More information regarding this transition is available at
www.wvmmis.com or by contacting Molina at (888) 483.0793 – please enter your NPI and select option 4.
Letters have been mailed to all enrolled billing providers with an assigned access code. You will need your access code (PIN), NPI or atypical provider ID, and Tax ID to register.
Once you have received your access letter, you may create an account by selecting the 'Provider' link at the top of this page, and then select 'Register'.
During registration, you will be assigned a new trading partner ID. If you submit X12 transactions directly to WV Medicaid, you will need to update your billing software accordingly. Any EDI transaction certifications will automatically be copied to your new website account. Verify that any EDI certifications have been copied to your new trading partner account by selecting 'Trading Parnter Status' under the menu heading 'Account Maintenance' after logging in.
Organizations with multiple billing/pay-to provider IDs only need to create one website account. Add any additional billing providers to your account using the 'Provider Associations' link under 'Account Maintenance' after you log in. You do not need to add attending, rendering, ordering, prescribing and referring physicians, or service locations. These providers will automatically be linked to your account based upon provider enrollment data.
If you have multiple employees that need access to your online account, add the additional users by selecting the 'Manage Users' feature under 'Account Maintenance'. Please do not register additional users as new trading partners.
A registration user guide is located under the 'User Guides' link in the left navigation menu. If you have any further questions, please contact the EDI Helpdesk at 888-483-0793, enter your NPI, and choose option 6.
Providers who use a third party billing service may be contacted by the billing service for their PIN. The billing service will need your PIN to access your information on the new website.
We look forward to serving you.